FAQ
Everything you need to know
If you have a question that is not answered here, contact us directly.
Shipping & orders
We ship from Italy. Every order is packed and dispatched from our base in northeast Italy.
EU orders: 3–5 business days. You will receive a tracking number by email as soon as your order ships.
Yes. Free shipping on all orders over €80.
Not at the moment.
Contact us within 24 hours of placing your order and we will do our best to accommodate the change. After 24 hours the order may already be packed and dispatched.
Returns & warranty
We offer a 14-day return window on unworn watches, in original condition with all protective films intact. Watches showing signs of wear may still qualify for a partial refund, just contact us and we'll guide you through it. Reach out at info@monswatches.com to start a return. Return shipping is at your own expense.
Every MONS Maestro comes with a 2-year warranty covering manufacturing defects in the movement and case. It does not cover damage from misuse, accidents, or water damage caused by a compromised crown seal. If something is wrong with your watch, contact us, we will sort it.
Watch care
Rinse with fresh water after salt water exposure. Wipe the case and crystal with a soft cloth. Have the watch serviced ideally every 4-5 years by a qualified watchmaker. Have the water resistance seals pressure tested annually if you use it in the water regularly.
Technically yes given the 200m rating, but we recommend against it. Soap, shampoo, and hot steam degrade the seals over time and reduce water resistance. Rinse with fresh water if it does get exposed.
Every 4–5 years for a full service: cleaning, lubrication, and seal replacement. A Swiss automatic movement that is properly serviced will run accurately for generations.